Privacy Policy | Luminous 911 Electric

Luminous 911 Electric ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the personal and mobile information you provide to us through our website, advertisements (including Meta/Facebook Lead Ads), and service request forms.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information"). This includes:

Identifiers: Name, alias, postal address, email address, phone number, and IP address.
Commercial Information: Records of services purchased, considered, or service estimates generated using our interactive estimator tools.
Internet/Network Activity: Browsing history, search history, and interactions with our website and advertisements (e.g., Meta tracking pixels).

2. How We Use Your Information

We use the Personal Information we collect for the following business purposes:

To fulfill or meet the reason you provided the information (e.g., responding to emergency dispatch requests or providing a project estimate).
To communicate with you via phone, email, or SMS text message regarding your service request, appointment reminders, or project updates.
To deliver targeted marketing and promotional offers (including via Meta/Facebook Ads), provided you have not opted out.
To improve our website functionality, estimator tools, and user experience.

3. A2P 10DLC SMS Compliance & Mobile Data Sharing (STRICT POLICY)

If you provide your mobile phone number, you explicitly consent to receive transactional and promotional SMS text messages from Luminous 911 Electric. We adhere strictly to telecommunication compliance standards regarding your mobile data:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will NOT be sold, rented, or shared with any third parties under any circumstances.

Opting Out of SMS: You can opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP. Message and data rates may apply. Message frequency varies.

4. Cookies and Third-Party Tracking

Our website utilizes cookies and similar tracking technologies (such as the Meta Pixel and Google Analytics) to track user interactions and measure advertising performance. These tools may collect your IP address, browser type, and actions taken on our site to serve you relevant advertisements on third-party platforms (like Facebook and Instagram).

5. Data Security

We implement commercially reasonable security measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. We utilize secure transmission protocols (SSL/HTTPS) and trusted third-party form processors (e.g., Web3Forms, Zapier) that adhere to stringent data protection standards.

6. Your Rights (California Residents)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your Personal Information, including the right to request access to your data, the right to request deletion of your data, and the right to opt-out of the sale of your personal information (Note: We do not sell your personal data).

7. Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information, or your choices and rights regarding such use, please contact us at:

Legal Entity: Luminous 911 Inc.
Address: 9842 Milburn Dr, Sun Valley, CA 91352
Phone: (818) 426-9936
Email: info@luminous911.com